Shipping policy

PROCESSING TIME

Jewelry ships within 2–3 business days. Orders that include hairpieces or sashes ship within 4–6 business days. Need your order sooner? Contact us at hello@lunaandstone.com before ordering to request a rush order.

All orders ship from our studio in Winnipeg, Canada.

CANADA

Orders are shipped with Canada Post, Purolator and UPS and include tracking. Delivery takes approximately 5 business days. Shipping upgrades are available at checkout.

UNITED STATES

Orders are shipped with Chit Chats and handed off to USPS for delivery, with tracking. Delivery takes approximately 5–7 business days. No additional duties or fees are owed at delivery. Express shipping with UPS is available at checkout; with UPS, brokerage fees and other charges may be owed on delivery.

INTERNATIONAL

Orders are shipped with Chit Chats Tracked International. Delivery takes 1–3 weeks. Duties and taxes on entry into the destination country are the responsibility of the buyer and may be owed on delivery.

DAMAGED OR INCORRECT ORDERS

Please inspect your order on arrival and email us within 5 business days if anything is damaged or incorrect. Luna + Stone is not responsible for incorrect or missing address information submitted at checkout; undeliverable orders may be reshipped at the buyer's expense.