Exchange Policy
We offer exchanges only. Because each piece is handmade, we don't offer refunds. Every exchange is issued as a gift card with no expiry, so you can choose your new piece whenever you're ready.
What can be exchanged
- Everything is eligible for exchange (jewelry, earrings and hair accessories), including pieces bought with the Bridal Event discount.
- Final sale (not eligible): sale items and sashes & belts.
The 14-day window
Your exchange must be postmarked within 14 days of delivery. Pieces must be unworn and returned in their original packaging.
How it works
- Email hello@lunaandstone.com with your order number and the piece you're sending back.
- Mail the unworn piece back in its original packaging, postmarked within 14 days of delivery. Return shipping is the customer's responsibility.
- Once it arrives and is checked, we'll email you a gift card for the value of the piece. It never expires.
If your order shipped free
Free shipping was our treat on your original order, so if you exchange from an order that shipped free, $15 is taken off your gift card to cover that original shipping. The rest of your gift card is yours to use whenever you like.
Price adjustments
We don't offer price adjustments on previous purchases if an item later goes on sale.
Damaged or incorrect orders
Please inspect your order when it arrives and email us within 5 business days if anything is damaged or incorrect, and we'll make it right.