Order Processing Time

Jewelry: Ships in 3–5 business days

Hairpieces & Sashes: Ships in 5–8 business days

Need your order sooner? Please get in touch before purchasing to request a rush order.

Shipping Options

All orders ship from Winnipeg, Canada.

Canada: Canada Post Regular Parcel — approx. 5 business days. Tracked and insured.

International: Canada Post Small Packet Air — delivery may take 3–5 weeks. Express options with tracking are available at checkout.

United States: Due to the recent end of the de minimis exemption, we are no longer able to ship orders to the U.S. using Canada Post. To ensure that your package is delivered without unexpected brokerage or duty charges, we now ship all U.S. orders through Chit Chats, who then broker and hand them off to USPS for final delivery.

Please note that this process adds additional shipping time compared to previous methods. If you need a rush order, please contact us before placing your order—we can accommodate expedited shipping; however, additional duties and charges may apply for these services.

We appreciate your understanding as we continue to navigate these changes and work to provide the smoothest delivery experience possible.

Customs & Duties

Buyers are responsible for all import duties, VAT, and customs fees. Luna + Stone is not liable for delays caused by customs processing.

Damaged or Incorrect Orders

Please inspect your order upon arrival. Report any issues within 5 business days so we can assist promptly.

Reshipping due to address errors may be charged to the buyer — please confirm your delivery information at checkout.

Packaging & Gift Options

All orders are delivered in our signature gold-embossed keepsake box — perfect for gifting.

If you’d like individual gift wrapping or a handwritten message included, please contact us in advance. Additional fees may apply.

Intellectual Property

All product designs, images, and written content on this site are the exclusive property of Luna + Stone™. Unauthorized copying or use is strictly prohibited.